Customer Services Adviser

Customer Services Adviser

Location: Spennymoor, County Durham

Salary: £24,407 - £26,995

Contract Type: 12 month Fixed-Term and Permanent

Hours: Full-Time (18.5 per week)

Permanent (Monday, Tuesday and Wednesday)

12 month Fixed-Term ( Monday, Thursday and Friday)

Do you have the customer gene? We have a fixed-term opportunity and some casual opportunities available to join our committed and talented Customer Services team. We are building our team to deliver brilliant customer experience at first point of contact.

About us

We are an award-winning not for profit housing association that currently owns nearly 8,600 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants’ current and future aspirations. We offer support that help people into work and training and increase their financial confidence and stability.

There is no Plan B. There is no Planet B either. Now in the third and final phase of our nine-year Plan A, our strategy for 2022-25 and beyond requires ourselves, our suppliers, partners and customers to raise our game with a primary focus on supporting sustainable places. To achieve this our new build and acquisition programme, regeneration work and home improvement programme will all be focused on improving lives through sustainable homes and places.

About the role

We are growing the team to continue to deliver seamless, reliable, accessible and convenient Customer Services.

Our Customer Services Advisers are much more than just call handlers. These are exciting opportunities to deliver an exceptional service to customers, whilst playing a key role in helping us to deliver and achieve our business ambitions to improve lives through sustainable homes and places.

Your customer expertise and insight will be invaluable to customer journey mapping and digital transformation, and you will have the opportunity to contribute to exciting change projects that make a real difference to the customer.

We are looking for a flexible, resilient, and experienced team player who offers a great customer-focused experience in a fast-paced environment through multi-channels; from call handling through to live chat, email and social media.

We offer a competitive salary and benefits package.

About you

As a confident and enthusiastic communicator, you will be experienced in achieving first contact resolution using your organisational knowledge to resolve a variety of queries. You will be a passionate and vocal advocate for delivery of a brilliant customer experience and have the confidence and drive to work collaboratively with others across Livin to identify the best course of action to achieve customer satisfaction and deliver our Plan A.

Ideally you will hold a Level 3 qualification in a relevant subject you will be able to demonstrate your commitment to professional development and learning.

Benefits

To see the fantastic benefits available to our employees, please visit here

Closing Date: Monday 15 April 2024 (12 Noon)

We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities.

We work hard to make sure those homes are high quality, efficient and adaptable, while meeting your current and future aspirations. We offer support that help people into employment and qualifications and increase their financial confidence and stability.

PLACEHOLDER