Housing Coordinator

Housing Coordinator

London Bridge

Up to £29,500

Hyde is looking to recruit a Housing Coordinator

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Housing Coordinator at Hyde, you will be working within Property Services to support service areas to resolve disrepair cases. You will work in collaboration with the Disrepair Manager, Surveyors and Solicitors to develop quality assurance mechanisms and identify improvements to the Disrepair and EHO process.

Responsibilities

• Support in the day-to-day management of the disrepair cases to include resident liaison, appointment scheduling and solicitor updates.
• Produce management reports on performance and identify exceptions that prompt service improvements in a timely manner.
• Track and progress any aftercare issues in relation to repairs on a property with a disrepair claim within 6 months of the disrepair work being completed.
• Organise, schedule and coordinate meetings.
• Build and maintain constructive working relationships with external suppliers in order to deliver a consistent seamless customer focused service to all residents.

Skills and Experience Required

• IT proficiency, including MS Office packages.
• Great organisational skills.
• Able to work on multiple projects at one time.
• Strong communication skills, both written and verbal.
• Previous experience in housing is desirable.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.