Housing Coordinator

Housing Coordinator
Enfield
£26 P/H (Umbrella)
Job Type: Housing
The Role

• Provide a quality service of housing options, advice and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness in accordance with Housing Act 1996 (as amended in 2002, 2011, 2016)
• Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness in accordance with current legislation having due regard to the code of guidance.
• Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation is available to those who are homeless or threatened with homelessness
• Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996.

The Candidate

• Experience of effectively preventing homelessness
• Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996 as amended
• Ability to effectively manage a caseload whilst ensuring effective planning, prioritisation, case recording and communication with customers
• Experience of front-line contact with the public and communicating complex information in a clear and tactful manner while ensuring high levels of customer service
• Ability to deal with complex, difficult or contentious enquiries or complaints
• Experience of working as part of a team, and on own initiative with minimal supervision
• Experience of negotiating effectively, and working in partnership with other departments, external agencies to achieve corporate goals.
• Ability to effectively resolve problems
• Good computer skills and the ability to use and navigate IT databases input, retrieve, store and effectively manage information.

How to apply
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;