Housing Improvement Assistance Programme Co-Ordinator

Housing Improvement Assistance Programme Co-Ordinator
Lewisham - Hybrid
21 Per Hour
To co-ordinate the delivery of all Private Sector Housing Services which includes:
Assisting in the effective delivery of relevant statutory obligations
Responding to enquiries from homeowners, private landlords, tenants, and vulnerable client groups regarding grants and home improvements.
Providing customer advice and assistance on matters relating to grants, home improvements.
Providing effective administrative services which support the smooth and efficient running of the
service.
Maintain databases to enable monitoring of casework across the unit.
Key Responsibilities
Undertake all duties associated with the coordination and administrative support to the Private Sector unit in accordance with the relevant policies and procedures, council standing orders and financial regulations.
Provide high quality, confidential and trustworthy customer focused services to home owners, landlords, tenants and lettings agencies.
Ensure value for money by accurate record keeping, verification of information provided by applicants to check for breaches and potential fraud.
Contribute to service innovation to continually improve outcomes for the residents of the borough.