Housing Officer

Housing Officer | £210 Per Day | 2 Month Contract | Must Drive |

About the role:

As a Housing Officer you will be the face of the company and work within a hub of field-based teams to have a key impact on people's day-to-day lives, delivering a direct service. This involves delivering a customer-focused tenancy management service that meets the needs of all customers.

Within this role you will communicate with our customers in person in their homes, via phone and email ensuring all housing enquiries are resolved. You will be managing housing cases from start to finish, and your work will result in achieving positive outcomes for our customers.

Key duties include:

• Liaise with relevant departments to ensure housing enquiries are resolved.
• Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
• Report household repairs and any communal block repairs or health and safety concerns
• Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
• Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
• Maximise rental income through management of rent accounts and advising customers about rent arrears.
• Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
• Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
• Conduct home visits and tenancy reviews and visits within a customer's first year of being a Sage tenant and beyond
• Refer concerns of safeguarding to the relevant agencies
• Work alongside statutory agencies to encourage tenancy sustainment

Housing Officer | £210 Per Day | 2 Month Contract | Must Drive |