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SalaryHousing Support Officer
Position: Temporary Housing Support Officer
Type: Full Time
Pay Rate: 13.69 per hour
Contract: Temporary until 31st March 2024
Location: Basildon (Hybrid role - 1-2 days per week in the office)
Are you ready to make a difference in people's lives and contribute to the well-being of your community? We have an exciting opportunity for a Temporary Housing Support Officer at Basildon.
Job Purpose: As a Temporary Housing Support Officer, your primary responsibilities will include managing lower values of rent arrears cases, focusing on prevention and early intervention. You will work to maximize rental income for the Council while delivering a customer-focused rent collection service.
Key Responsibilities:
- Effective collection of rent arrears up to and including the Notice of Seeking Possession stage.
- Case management of low-level rent arrears within a defined area.
- Promotion of a payment culture through all tenant interactions.
- Progressing Housing Management System recommendations for arrears recovery.
- Negotiating debt payment arrangements based on tenant income and expenditure.
- Promoting the most effective payment method considering individual circumstances.
- Providing accurate information to tenants and maximizing the take-up of housing and other benefits.
- Referring tenants to the Council's Housing Advice Service or other debt management organizations.
Experience Required:
- Educated to GCSE level (A-C ) or equivalent in Maths and English, or relevant experience.
- Proven record of effectively managing debt and maximizing income.
- Good working knowledge of housing and welfare benefit legislation.
- Customer service experience with excellent communication skills.
- Proficient in IT systems (word, databases, spreadsheets, emails).
- Demonstrable experience in developing and maintaining effective partnerships.
- Full manual driving license required.
If you are passionate about making a positive impact and meet the above requirements, we invite you to apply for this exciting temporary opportunity. Help us build stronger communities together!
