Address
SalaryHousing Officer x2
Permanent
Grade 4 - £32,076 - £39,186
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
The aim of the Complex Case and Care Leaver Team is help sustain tenancies of newly housed tenants within the initial 12-weeks of their tenancy or 6 months for care leavers. This role involves providing one to one support and achieving positive outcomes by identifying and assisting newly housed tenants at risk of tenancy failure and to enable them to maintain their tenancies and make improvements to their circumstances and well-being. The role includes visiting tenants and may include managing and supervising staff. The service covers the whole city.
The role involves proactive tenant engagement and visits to provide focussed support in housing related matters including settling into the property, improving financial capabilities through welfare benefit advice, and empowering them to manage their tenancy. Successful candidates will need to be able to demonstrate great communication and customer service skills as well as understand customer needs and facilitate cross-service solutions.
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered.
For any informal enquires please contact: Muna Masood - Housing Manager: muna.masood@birmingham.gov.uk
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.
Job Description and Person Specification: TH0368XV Housing Officer Gr4 JDPS.docx
