Housing Officer

Norton Housing and Support is a well-established Charity and social housing provider, offering high quality accommodation and support services to adults with support needs.

As part of an exciting programme of expansion, we are opening a new development in Blaby, Leicestershire comprising of 15, 1-bedroom flats, generous office / communal space and landscaped courtyard garden.  The scheme will offer Housing Management Support to individuals who have mental health diagnosis

Based at the scheme 30 hours per week, the Housing Officer will play a key role from the outset, ensuring that the service offers a friendly and mutually supportive environment that successfully integrates within the wider community and gives resident the best possible opportunity to maintain their tenancy.

We offer:
- A full induction and ongoing training to help you develop your skills.  Our current training programme includes trauma informed practice, motivational interviewing, and safeguarding.
- A small, friendly team.  In our 2023 survey, 100% of staff agreed Norton was a good place to work. “I enjoy feeling like I make a difference to people’s lives…. It’s a great feeling knowing you have brightened up a person’s day”.
- Regular line management support and team engagement opportunities
- Generous annual leave allowance of 5 weeks per annum plus bank holidays (pro rata), with additional leave for long service
-A health plan, allowing you to claim back a wide range of everyday health expenses up to your annual limit, access to a 24-hour counselling service, tax and legal support, and shopping discounts
- Attractive pension scheme
- Mileage paid for car usage (where applicable)
- Sociable working patterns, with no weekend or bank holiday working

Norton Housing and Support is Investors in People Accredited.

More About the Role

As a Housing Officer, you will:

1.  Supervise and be responsible for the day-to-day management of the accommodation, ensuring a safe and secure environment.
2. Provide housing related advice and an intensive housing management service to residents.
3. Work with residents to manage their accommodation and tenancy.
4. Complete all tasks and work as part of the team in accordance with NH&S organisational values:

• person centered
• empowerment
• respect
• inclusiveness
• integrity
• working in partnership

If you have previous experience of housing management, including health and safety, and of working with vulnerable groups, then this role could be perfect for you! We are looking for committed individuals who are driven by a desire to make real difference to the lives of adults living within our supported accommodation settings.

You will need:

•  Excellent interpersonal and communication skills
• The ability to earn and maintain the trust of residents, and staff from other organisations
• A warm, empathic and non judgemental approach

A qualification in housing would be advantageous, but full training will be given.

A full person specification and job description are available on our website.

Hours of work will be 30 hours per week, Monday to Friday.

We aim to develop a workforce that reflects the community we serve. To this end we actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups, including members of our black and minority ethnic communities.

Recruitment Process

Any offer of employment is subject to proof of right to work in the UK, two satisfactory references (one of whom should be your last or most recent employer, where applicable) and health screening questionnaire.  Please note, we are currently unable to provide/transfer visa sponsorship to work in the UK.

The role is exempt from the Rehabilitation of Offenders Act 1974, and an enhanced DBS (criminal record) check is  required. More information about our approach to DBS checks and employment of ex-offenders can be found on our website.

To apply, please send your CV and ensuring that you complete the Supporting Statement  by referring to the Job Description and Person Specification.

Applications without sufficient information, including an up to date CV / Supporting Statement will not be considered.

Unfortunately, we are unable to acknowledge all applications.

Interviews will be conducted in 2 stages

Please note, that we reserve the right to close applications early. 

Norton Housing and Support are an equal opportunities employer, please make us aware should you require any reasonable adjustments during the recruitment process.