Housing Officer

Housing Officer

Brent, London

Up to £32,000 per annum

Hyde has a vacancy for a Housing Officer.

Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.

As a Housing Officer you will be working to provide an effective housing service to all of our residents within our Brent PFI contracts.

Key Responsibilities of a Housing Officer

• Manage properties as part of specialist team, managing a contract with Brent council
• Act as an advocate for customers on housing management issues and liaise with relevant departments to explore appropriate resolutions
• Ensure the prompt inspection, viewing and sign up of all void properties
• Undertake tenancy visits and inspections to properties
• Facilitate access properties for the heating and repairs teams to ensure they can carry out all repairs and gas safety inspections
• Attend forced entries
• Deal sensitively with vulnerable residents and refer cases to appropriate support providers
• Present cases for court action and represent at court, liaising with solicitors where appropriate

Skills and Experience Required

• Experience of working in a similar customer focused role
• Strong knowledge of social housing
• Proficient IT Skills
• Please note that you will be required to pass a Psychometric assessment in order to progress to interview stage.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award- winning flexible benefits package
• Volunteering days

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

We reserve the right to close this advert as soon as a suitable candidate has been identified.