Housing Officer

Housing Officer, Nottingham
Temporary (3-6 month contract - Possibility for Extension)
Full time 37 hours (30 hours also possible)
Hybrid - 5 days in office initially, then 70% office/30% WFH
We are seeking an experienced and resilient Housing Officer to provide a high quality, customer focused and responsive Housing Management service to residents. Our client is looking to review CVs and hire immediately.
Responsibilities

• Handling emails, information requests, and system pull-offs with precision and efficiency.
• Managing tenancy assignments, engaging with tenants through face-to-face meetings, phone calls, and emails to address queries and provide assistance.
• Taking ownership of door entry fob programming to ensure seamless access for tenants.

Essential Requirements:
To excel in this role, you'll need:

• Legislative Understanding: Familiarity with housing legislation, including succession and tenancy amendments.
• Housing Experience: Essential knowledge and experience in housing decisions and processes.
• Customer Service Skills: Exceptional communication skills to handle telephone and email enquiries with professionalism and empathy.
• GDPR Knowledge: Understanding of GDPR regulations to handle tenant data sensitively and securely.
• Tech Savviness: Proficiency in computer literacy and the ability to quickly adapt to new software programs. Word, excel (outlook) emails, NEC/Northgate if possible.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk

Proud member of the Disability Confident employer scheme