Housing Officer

Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.

We are pleased to share an opportunity to join Flagship Group’s Samphire Homes Team, as a Housing Officer. The role is a permanent post, working 37 hours per week: Monday to Friday.

This is a field-based role and will require travel to our customers and properties in and around Haverhill and Exning, Newmarket and surrounding villages. It comes with Agile Working and Flexible Working will be considered.

In this job role as a Housing Officer, you will deliver a supportive and proactive approach to tenancy management for our customers to ensure they can enjoy their home and sustain their tenancy. Working closely with our customers to understand their needs and where help is needed the most, enabling us to deliver outstanding customer service and make a real difference.

You’ll support your Housing Manager to lead on our vision, Housing Made Simple, to make it as easy as possible for customers to rent their homes whilst ensuring that we are compliant with legislation and Flagship’s policies and procedures. You’re responsible for a case load, providing support to tenants with concerns including safeguarding, hoarding, property condition concerns and mental health support. Also assisting with the management of tenancy breaches and tenancy fraud.

Applications are welcomed for the role of Housing Officer from those with exceptional communication skills with the ability to deliver complex and difficult messages in a simple and engaging way. Able to listen and empathise in order to act with our tenants’ interest at heart. You must be able to confidently prioritise and manage a case load based on urgency.

Educated to GCSE standard, or equivalent, you must have a full valid driving licence.

In return we offer a competitive salary and benefits package that includes:

Ø Competitive Salary of £30,495.00 per annum.

Ø Company Car.

Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.

Ø Buy and sell up to 1 weeks Annual Leave.

Ø Flagship Rewards Scheme.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø Agile Working Environment.

Ø Employee Assistance Programme.

Closing Date: 25.03.2024. Interview Date: 04.04 2023 in Bury St. Edmunds.

To apply please click "Apply on Company site". You’ll be taken to our company website, where you can see the attached The Part I Play Statement, for responsibilities and requirements details and then please click ‘’Apply online’’. You will be asked to fill in some basic personal details, to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0830 and state that you are applying to be a Housing Officer, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

For a full list of list duties and criteria for the role and to access a copy of the Housing Officer The Part I Play Statement please go to the following site and search for by job title: https://www.flagship-group.co.uk/careers/join-our-team/

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Housing Officer – Reference Number 0830

Job Types: Full-time, Permanent

Salary: £30,495.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: On the road

Reference ID: 0830