Housing Officer

Property Management Specialist

We are seeking a dedicated individual to take on the role of Property Management Specialist for a designated patch of Council-owned properties. In this position, you will play a crucial role in ensuring the proper occupancy of homes, investigating cases of non-occupation and illegal occupancy. Your responsibilities will extend to educating tenants about their rights and responsibilities outlined in the tenancy agreement and supporting them in sustaining their tenancy.

Key Responsibilities:

• Effectively manage a designated patch of Council-owned properties, addressing breaches of tenancy conditions efficiently.
• Participate in community events to foster tenant engagement and deliver excellent customer service.
• Monitor and enhance the external environment of managed patches using the Asset Based Community Development approach.
• Manage service contracts, encourage tenant involvement, and find innovative ways to sustain interaction within the community.
• Proactively manage rent accounts to prevent arrears, communicate with tenants about ongoing rent and debt recovery, and negotiate sustainable repayment plans.
• Identify and address cases of tenancy fraud and safeguarding, establishing effective partnerships and following recommended policies and guidelines.
• Liaise with internal services and external agencies to ensure appropriate care and support packages for vulnerable tenants.
• Support and achieve performance and service targets set within the housing management service.
• Conduct tenancy inspections, including property visits and fire risk assessments.
• Initiate, direct, and lead estate plans and profiling information to contribute to service improvement priorities.

Qualifications and Skills:

• Strong understanding of tenancy agreements and property management.
• Excellent communication and negotiation skills.
• Ability to build effective partnerships with internal and external stakeholders.
• Knowledge of rent recovery procedures and experience in preventing and managing rent arrears.
• Proven ability to lead community engagement initiatives and events.
• Familiarity with Asset Based Community Development is a plus.

If you are passionate about community development, have a keen eye for property management, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.