Housing Operations Manager

Housing Operations Manager
Watford, Hertfordshire
£55,000 - £65,000
37 hours per week

Do you want to make a difference? An exciting opportunity has arisen in our Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Housing teams in delivering proactive and customer focussed tenancy and neighbourhood services.

What’s the role?

As part of our Housing Department, you will use your leadership skills to help us deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to our customers.

The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment.

You’ll work effectively and proactively with colleagues to provide an excellent housing management service to our customers.

In this role you will need to:

• Ensure a high standard of customer service.
• Manage staff (both direct and indirect reporting).
• Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.
• Maximise our rent and service charge collection.
• Manage the housing budgets effectively.
• Deliver on our corporate targets.

What are we looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management and knowledge of budget management and partnership working would be an advantage.

Essential:

• Significant experience of managing and developing staff.
• Experience of setting and meeting challenging objectives.
• Excellent knowledge of Housing and related legislation, policy and good practice
• Extensive experience of arrears collection and ASB.
• You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.
• You will need to maintain a satisfactory basic level DBS check.

Desirable:

• Knowledge of shared ownership and leasehold management
• Educated to degree level or relevant experience
• Hold a CIH qualification

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How we work

We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.

About Watford Community Housing

We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives. We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for.

The closing date is Friday 3rd May 2024, (but please note we reserve the right to close the vacancy early if we receive a large response).

Interviews will take place in the week commencing 13th May 2024.