Housing Repairs Customer Service Manager

Ref: RQ1167529

Location: East London

Hours: Monday to Friday 9am-5pm (36hrs per week)

Duration: Ongoing Contract

Pay: £35.00 to £40.00 per hour

As Repairs Customer Services Manager, you will develop and improve all aspects of the Repairs Customer experience. You will provide strategic and operational leadership to a range of areas including Complaints, Voids, Reactive Repairs, Gas Services as well as other support services.

We need someone who appreciates the importance of customer focus. You will demand excellent standards and quality from staff, contractors and our Building Maintenance DLO, working collaboratively to improve our overall performance. You should have a passion for good practice and innovation, and be committed to ensuring that our performance exceeds expectations.

To excel in this position, you will bring substantial experience of driving effective service improvement, including ICT, within a Housing Repairs service. You will need to demonstrate the agile leadership and vision needed to deliver a high performing service. You must be able to work effectively within the context of the clients wider strategic objectives and have the ability to lead and adapt to change.

We need someone with excellent communication and relationship building skills, with a strong commitment to resident engagement. Your track record will show you can motivate multi-disciplinary teams, find creative ways of tackling problems and successfully promote cultural change.