Housing Services Officer SO1

Job Title - Operations Facilitator

Location - Islington N1

Contract - Temp - 12 weeks ongoing

Hours - 35. Monday to Friday 9-5

Role summary -

The client is currently seeking a highly motivated and organised Operations Facilitator to provide administrative and support services to the Estate Services teams. The ideal candidate will have excellent communication and interpersonal skills, as well as experience in managing caretaking, grounds maintenance, refuse and recycling services, repairs, and health and safety requirements on estates.

Key Responsibilities:

• Ensure the Estate Services teams are provided with the highest levels of support to manage caretaking, grounds maintenance, refuse and recycling services, repairs, and health and safety requirements on our estates.
• Create spreadsheets and databases relating to Estate Services functions; to input and extract information; to analyse the data and to provide written reports on findings.
• Manage the communal key service, including programming of fobs, ensuring records are accurate and up to date and all required keys are stocked.
• Provide operational support related to the management of caretakers; assist in the creation of team rotas and working arrangements for weekend working.
• Timely processing and monitoring of invoices.
• Deputise for the Service Delivery Manager as directed and working in association with Estate Services Area Managers.
• Check and authorise leave requests, sickness and any other absence for the Mobile Relief Caretaking Team ensuring adequate cover is in place and that records are accurately maintained during the absence of the Mobile Relief Supervisor.
• Liaise with suppliers regarding orders and deliveries during the absence of the Stores Manager.
• Raise communal repairs and follow up any repairs related issues.
• Ensure that written and verbal enquiries regarding estate related issues are dealt with professionally, effectively and in line with targets.
• Take ownership of service requests, providing a helpful response and resolve issues to satisfactory conclusion.
• Effectively manage operational systems dealing with incoming mail complaints and enquiries concerning service delivery.
• Liaise with Estate Services staff including caretakers to respond to the wide range of estate management queries.
• Answer telephone calls, deal with enquiries and take messages.

Requirements:

• Experience in managing caretaking, grounds maintenance, refuse and recycling services, repairs, and health and safety requirements on estates.
• Excellent communication and interpersonal skills.
• Ability to create spreadsheets and databases relating to Estate Services functions; to input and extract information; to analyse the data and to provide written reports on findings.
• Experience in managing the communal key service, including programming of fobs, ensuring records are accurate and up to date and all required keys are stocked.
• Experience in providing operational support related to the management of caretakers; assist in the creation of team rotas and working arrangements for weekend working.
• Ability to effectively manage operational systems dealing with incoming mail complaints and enquiries concerning service delivery.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on or send an E-Mail to