Housing Support Officer/Temporary Accommodation Officer

Leicester City Council are looking for a Housing Support officer to join their team at the Dawn Centre. They will be required to facilitate the operational provision of safe, cost effective and client-centred temporary accommodation at the Dawn Centre within the framework of Leicester City Council's Homelessness Strategy

Service User Contact

* Undertake the admission, interviewing and induction of service users on arrival
* Maintain routine and confidential records
* Conduct twice-daily welfare checks on service users

Buildings Management

* Oversee the maintenance and security of the property and ensure that all repairs are
reported promptly
* Undertake general domestic duties e.g. emergency cleaning, laundry and the provision
and service of meals, snacks, and beverages
Order

* Resolve conflict in difficult and sensitive situations, adhering to council policy
* Deal with emergency situations, involving management as required
* Maintain discipline, following approved guidelines, including the eviction of
service users following Council procedures

Administration

* Undertake administrative processes including report writing and monitoring, and maintain
accurate and up to date records using the Microsoft Office package and internal databases
* Receive and process accommodation charges
* Invoke the Sanctions Policy for non-payment of charges following LCC procedures

They are paying approx £15.82 Umbrella per hour and it is a full time shift work position which will include some weekends, bank holidays and night shifts