Housing Support Worker

Housing Support Worker

Temp (with the potential of becoming permanent for the right candidate)

Manchester

Full time

Our client

Morgan Hunt is supporting a local not for profit organisation, who provide high quality supported housing for vulnerable people. They are looking to recruit a Housing Support Worker to join them on a temporary basis initially, with the potential to become permanent for the right person. Properties are situation close to Manchester City Centre and Salford Shopping City.

As a Housing Support Worker, you will assist in the day to day running of the properties, carrying out Housing Support duties, whilst offering advice and maintaining contact with tenants to ensure effective management of the properties.

The role - Housing Support Worker

• Let properties in line with the organisations letting policy and procedure.
• Assess and process possible admissions to the accommodation and determine acceptance. In cases where information is present to indicate that persons should not be admitted, record the details accurately.
• Assess a prospective new tenant and advise them on the Assured Short-hold Tenancy agreement, tenant's handbook and other relevant Policies and Procedures.
• Record and undertake pre-admission inspections of properties and voids when and where appropriate.
• Ensure that all applicants receive appropriate help and advice to enable them to sustain a tenancy.
• Use the company's in-house IT system to maintain accurate records and to maintain corresponding written records accurately and in enough detail.
• Monitor check and inspect tenant's flats and own rooms to ensure the tenant is maintaining a clean room and its contents remain undamaged, carry out room inspections on a regular basis.
• Maintain daily written records and reports concerning tenants including accurate files. Make a full verbal and when necessary written report to the staff taking over the duty.
• Ensure that harmonious relations are maintained in all dealings with tenant's, their visitors, and other tenants within the property.
• Encourage and promote safety and security of their own dwellings.
• Monitor work practices to maintain their health, safety and welfare of colleagues, tenants, and visitors.
• Record any admissions, voids, incidents, or accidents which have occurred.
• Ensure that tenants receive personal mail.
• Ensure the tenants pay their weekly service charge accurately and in advance.
• Issue supplies of bedding, linen, hardware, crockery and cleaning materials to tenant's and record issues to the required inventory.
• Liaise with other Housing Support Workers, Benefits Agency, Housing Benefit and outside agencies on behalf of tenant's, e.g., Social Services, Health Visitors, G.P
• Report repairs required, faulty equipment, breakages or damage - ensure access to the Properties for maintenance and contractors.
• Take on, investigate, develop and resolve complaints casework including disputes, breaches of Assured Short-hold Tenancy agreement conditions and harassment using a broad range of interventions in line with the company's behaviour policies and procedures.

The candidate

• Experience of working with homeless people with a range of social problems including asylum seekers and refugees.
• Experience of working in unsupervised situations and the ability to make decisions.
• Experience of ascertaining and assessing the needs of individuals.
• Experience of networking and using a multi-agency approach.
• Knowledge of welfare rights and or housing benefit system.
• Knowledge of current, local and central government Homeless act.
• Strong IT skills i.e. windows 10, excel, word.
• Current Enhanced DBS certificate

Due to the nature of the role a current driving license and access to a vehicle for work are a mandatory requirement of this role.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.