Housing with Support Manager (Fixed Term)

Supported Housing Assistant

Fixed Term (9 months)

£23,743

London

Overall Responsibility
To provide a comprehensive high quality housing management service to all customers living in Metropolitan owned/managed supported accommodations including property health & safety checks and void inspections.

To work in partnership with other teams within MTVH and external organisations providing support in MTVH properties.

Key Responsibilities:

• Give advice and practical assistance to customers in order to sustain their tenancies, including benefits, arrears, budgeting, utilities, personal and home safety and access to appropriate services.
• Assist in the introduction of new tenants to their homes, conducting viewings, sign ups and new tenant visits where required
• Assist with pre & post-court preparations including serving NOSP, court applications, court hearings, warrants and evictions.
• Carry out quarterly property health and safety inspections in occupied and void properties. Ensure all repairs are logged on IT systems and followed up.
• Support customers to reduce and manage incidences of anti-social behaviour. Report and act on ASB in line with policy and procedure.
• Support customers to manage all aspects of successful tenancies. Tasks include;
• Provide practical assistance and sign-posting to relevant services to assist with welfare reform/welfare benefits, budgeting and financial inclusion.
• Provide advice on maintaining their home including damp/mould, energy efficiency, fire safety, personal and home safety, use of equipment and repairs ordering.
• Support customers to use local services and facilities, including access to health services, education and work opportunities, community integration and access other relevant services to achieve personal goals
• Provide accurate administration and ensure that comprehensive records are kept and maintained
• Use IT systems to update case notes and monitor tenancies
• Provide good written communications including letters to customers
• To attend customer/house meetings and community safety meetings and provide written and verbal reports as required
• Communicate effectively and appropriately with colleagues, customers, and other stakeholders

Personal Competencies:

• Ability to work in a team and on own
• Able to make decisions under sometimes challenging circumstances
• Ability to communicate at all levels
• Display professionalism at all times
• Results-orientated with an understanding of issues relating to supported housing
• Self-motivation with a positive attitude and the ability to work on own initiative

Skills/Experience/Knowledge:

• Experience of working in housing management
• Knowledge and understanding of Housing legislation, process and systems including arrears and court process.
• Understanding of the issues relating to working with vulnerable customer groups including vulnerable (eg. people with mental health conditions/learning disabilities/older people).
• Working knowledge of welfare benefits systems.
• Good IT literacy skills (Microsoft Word, Excel, Powerpoint)
• Working knowledge and proven experience of health & safety compliance, issues relating to property management.
  • Working knowledge of safeguarding frameworks applicable to vulnerable individuals and families.
  • Good planning, organising, prioritisation and administration skills

General Responsibilities:

• To understand and comply with MTVH’s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.
  • Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.

• Play an active role in contributing to effective cross team working and provide cover for colleagues as required.
• To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.
• To comply with MTVH’s Health and Safety policies, procedures and processes and to promote health and safety compliance for all.
• To act at all times within MTVH’s policies, procedures and code of conduct and uphold MTVH’s commitment to Equality and Diversity

This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme