Hotel Name Job Description Position Overview
- The Multi-Site Hotel Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels Corporate / Leisure / MICE accounts.
- The Multi-Site Sales Manager will also assume responsibility for the overall management of the administration function within the Sales department.
- All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies & procedures; objectives and legal requirements.
Main responsibilities Guest Centric
- To present a professional, friendly and efficient impression of the Hotel at all times.
- To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
- To establish a good working relationship with your guest, visitors and colleagues creating a team that works well together and with other departments.
- Contributes to guest satisfaction at all times by providing high quality personalized services throughout their stay.
- To assist as required/requested with the solving of any guest feedback and to be able to handle them in the most efficient manner.
- Have knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promote them.
- To maximize accommodation room sales and incremental revenue for supplementary departments such as food & beverage and MICE.
- To achieve key performance relating to appointments, client interaction & account development.
- Achieve new business targets and manage an agreed portfolio of accounts in order to retain and develop the business.
- Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
- Produce accurate, rapid cost calculations and respond to clients with quotations.
- Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction.
- Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
- Co-ordinate and execute all direct mailings as instructed by the Director of Sales & Marketing and Senior Sales Manager.
- Conduct Market research/telesales campaigns as required.
- Compile sales packs and ensure that an adequate supply of relevant stationary, brochures, giveaways are in stock.
- To research and identify new business opportunities through leads referred by reservations/ conference teams and business listings publications.
- Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date Account Development Plan.
- Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
- Maintain awareness of the hotels key competitors' financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
- To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel.
- To attend Sales meetings - weekly & monthly.
- Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
- Carry out any other reasonable tasks as required by the Director of Sales & Marketing or Senior Sales Manager.
- To attend fire refresher training programs periodically and to ensure that the hotel's and department's fire procedure is understood.
- To respond to any changes in the department as dedicated by the needs of the industry, company or hotel.
- Any suspicious activity or anything unusual must be reported immediately to the Supervisor/Duty Manager.
- To be flexible, extend and carry out job duties including redeployment to alternative departments/areas if required.
- To be flexible with the rota, be available to cover shifts over the weekend or during the night.
- Responsible for reporting immediately to the Director of Sales & Marketing, Senior Sales Manager or any other appropriate Department Head, anything which considered being a health and safety hazard.
- Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
- To be able to promote the hotel brand philosophy through his or her exemplary behaviors and excellent communication skills.
- Polite and professional attitude to internal and external guests as well as colleagues and superiors.
- To take pride in doing the job well, and to be a keen and motivated member of the Sales & Marketing team.
- To be aware and show involvement in Planet 21 hotel and department role and activities.
- Participate in monthly performance review in one-to-one meetings with the Director of Sales & Marketing or General Manager.
- Internal cross training to be conducted in all other hotel departments for different positions to gain a general knowledge of the hotel operation as a whole unit.
- To actively contribute to the qualitative and quantitative targets of the department.
- Innovator
- Strong communication, negotiation and presentation skills.
- High energy, dynamic personality.
- Results-driven.
- Verbal, non verbal numerical and analytical abilities.
- Excellent negotiations and influencing skills.
- Able to drive actions that will add value to incremental spend.
- Team player - to be part of a developing commercial team
- Minimum of 2 year in similar role