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SalaryOur client is one of the leading companies within their field and one of the world s fastest growing full service organisations. Operating from impressive offices in the heart of Staffordshire with an excellent salary and benefits package.
This role will be working amongst a spirited yet professional team and will encompass a full HR Advisory service working alongside the wider team in London.
The main purpose of the role is to take responsibility for the day to day management of the HR Function in the Staffordshire office. The HR Advisor will provide comprehensive HR support to the organization, including but not limited to employee relations, performance management, recruitment, training, and policy implementation. The successful candidate will possess strong interpersonal skills, be detail-oriented, and demonstrate the ability to handle sensitive and confidential information with professionalism.
Main Duties:
- Provide direct HR support to the Customer Service Centre based in Stoke on Trent, improving onboarding and employee relations in this critical operational area.
- Provide first line HR support on employee relation cases including disciplinaries, grievances and capability. Escalate complex matters to the HR Business Partner.
- Working with teams across the business to improve onboarding process to support the retention of talent.
- Manage probationary periods, flexible working requests, exit interviews and other people processes in line with policies and procedures. Advise management on best practice and mitigate risks.
- Manage the attendance management process for long and short-term absence cases in line with company policies and procedures. Provide appropriate advice to line managers and support individuals.
- Recording of employees annual leave, ensuring staff receive their full entitlements.
- Responsible for own administration of case work and processes. Ensure tasks are completed accurately and in a timely manner. Liaising with the wider HR team as appropriate.
- Support the HR Business Partner with adhoc activities and any projects, such as salary review, training initiatives, recruitment, apprenticeships, and onboarding.
- Support the HR Business Partner with complex or strategic matters, this may include more complex cases including TUPE, redundancies and change management.
- Monitor and track case work and flag themes and trends that emerge to the HR Business Partner.
- Support with the engagement of external consultants, including completion of CEST tests, drafting consultancy agreements and general administration.
- Support the HR Administration team with more complex letters and queries.
- Contribute towards the continuous improvement of processes and procedures.
Candidate skills and experience required:
- Prior experience of operating in a HR capacity, preferably with a customer service centre or facilities management background (although not essential).
- Knowledge of current legislation, best practice guidance and legal risks relating to employee relation matters.
- Self-starter able to work independently, develop and maintain working relationships across a national structure.
- Previous experience of supporting managers on day-to-day people matters. Ability to manage workload effectively to meet tight deadlines.
- Excellent oral and listening skills to be able to anticipate Business needs.
- Able to resolve day-to-day issues in a time sensitive manner.
- Knowledge of all Microsoft office packages, particularly Word and Excel.
- CIPD level 3 or above (or working towards) desirable.
If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.
