HR Ministry Partner (Part-time)

Overall Purpose of the PostThe Advocacy Support Administrator plays a key role in the Tower Hamlets Independent Mental Health Advocacy Service. Working together with the advocates, the post holder will be responsible for the managing any calls into the service and reviewing answer phone messages. You will deal with enquiries over the telephone and face to face, providing information on our services to the general public and clients. You will provide some administrative support to the advocacy staff.

Your role will support the advocates by completing referral forms and entering details on to the database and taking messages.  You will also support the team to follow up with outcome monitoring and ensuring that information about our service is promoted throughout the London Borough of Tower Hamlets.

Adopting our Organisation culture

We have a strong reputation for delivering high quality services and achieving positive outcomes.

Our practices are underpinned by our Professional Code of Ethics, Code of Conduct and organisational values. We expect everyone to embrace our culture, ethos and our anti-racist, anti-discriminatory and inclusive practices throughout their work.

Key Responsibilities

 ·       Provide information on Mind in Tower Hamlets, Newham and Redbridge’s Advocacy services to clients and the general public from a diverse range of backgrounds and cultures over the telephone and face to face.

·       Welcome visitors and clients who may approach the service office and direct as appropriate.

 ·       Take information from caller if they are a new referral to the service and hand over to the appropriate advocate to take on.

 ·       Ensure service users have access to the full range of information they need in order to be able to make informed choices about their care and to exercise their rights.

 ·       Check voicemail messages daily and pass any queries on to the relevant member of staff, answer telephone calls and direct as appropriate.

·       To promote self-advocacy, supporting service users’ understanding of the choices open to them, enabling them to express their views and opinions and their active involvement in the decision-making process regarding their mental health.

·       As part of the Advocacy team to promote the integration of Independent Mental Health Advocacy and community advocacy within the mental health services.

·       To offer information and advice on mental health advocacy to other voluntary sector organisations in Tower Hamlets,

·       Provide a service that is based on sensitivity and respect for clients.·       Maintain confidentiality regarding clients and their contact with Mind in Tower Hamlets, Newham and Redbridge.

·       In unification with the Advocacy team ensure that the service provision works in accordance with and promotes the needs of Black and Minority Ethnic communities, taking into account gender, racial, sexual, cultural and language diversity, developing and maintaining effective joint working relationships with professionals (including health, social services and voluntary agencies) to ensure awareness and understanding of self-advocacy.

·       To offer information and advice on mental health advocacy to other voluntary sector organisations in Tower Hamlets, Newham and Redbridge.

·       To be compliant with our complaints and safeguarding policies and procedures.

·       Work as part of the team to ensure that service provision works in accordance with and promotes the needs of Black and Minority Ethnic communities, LGBTQ+ and seldom heard communities to ensure that services are inclusive and accessible.

Administration

 ·       Open and distribute mail to staff
Input client information onto database

·       Provide general administrative support to the advocacy team

·       Monitor stocks of leaflets for the advocacy services and inform Advocacy Service Coordinator should additional stocks be required.

·       Monitor stock levels of photocopying paper and other stationery requirements and re-order as required within the budget agreed.

Duties required of all staff:

·       Attend and participate in relevant meetings and give reports/presentations when required.

·       Comply with, promote and contribute to the development of Mind in Tower Hamlets, Newham and Redbridge’s ‘Philosophies and Aims’, its equal opportunities and all organizational policies.

·       Attend appropriate internal, external training courses, supervision and staff team meetings and away days.

·       Work as part of a team towards ensuring effective user participation within the service.

·       Other than where central administrative support is available, to be administratively self-servicing.