Hr Onboarding Advisor

Portfolio HR & Reward are working with an award-winning organisation to hire a HR Onboarding Officer. The successful candidate will join the People Support Team providing a resilient data processing service, including specialising in the on-boarding process of new starter employees in a fast-paced environment.You will act as the first point of contact for HR queries from managers and employees into the People Support Team, providing an effective and person-centred HR support service in alignment with the People Strategy.This is a 12 Month Fixed-Term role working on a hybrid basis in South-East London.Key Responsibilities:Proactively track and coordinate all processing and onboarding cases to the point of closure within agreed service level agreements, escalating incomplete or more complex cases to a more senior colleague or appropriate HR specialist team for resolution.Provide excellent, unrivalled HR support service to employees and managers by providing information, advice, and solutions to standard queries across a broad range of HR topics demonstrating exceptional customer service and a "can do" mentality.Be responsible for routing more complex/specialist queries to your manager or other HR teams ensuring that a high quality and integrated HR Service is provided.Support the People Support management team with improving the performance of the team - reviewing existing processes, reviewing key reports, improve measuring, monitoring, and the use of centralised data.Collaborate with the Recruitment Team to ensure the smooth onboarding of employees to the organisation, working closely with on-boarding customers, keeping hiring Managers updated as necessary whilst ensuring smooth and efficient customer experience for the new starters.Cover for other colleagues across the People Support Team, and provide additional support when required at busy times, for example for payroll purposes.Build relationships with stake holders and HR operational team, and develop to become a lead expert on agreed processing and onboarding processes Report to: People Support Team Leader Accountable to: People Support Development Manager Assistant HR Director (Operations) Key working relationships: Internal and external Stakeholders, HR Operations team, HR Delivery and Specialist team, OPS, HSU, ATMS Corps Leaders and Managers, Payroll, Pensions People management: There are no people management responsibilities Operating budget: There are no budgetary responsibilities.Support ad hoc projects to enhance and improve the delivery of the team's work as requested by your manager.Job Requirements:Experienced of delivering HR processes and general HR support.Good knowledge of HR policies, processes, procedures, and practical experience.Experience of prioritising high volumes of work.46575RLINDHRR