AddressWe have an exciting opportunity for a HR Operations Lead to join us at SSCL. Managing a team of Team leaders, who lead their own team of process assistants. You will lead in the provision of a transaction processing service to clients including the Home Office and MOJ. The role is within the HR Employee Services Government area.
This is a job share, Part-Time (16 Hours) permanent role, and you will be work from our Newport office 1 day per week, and the other day from home! We’re looking for someone who is flexible, will promote positivity, willingness, and a practical commitment to supporting good information governance practices in a fast paced, high-volume business!
What you’ll be doing
- To schedule own work, along with your team to required timescales and Service levels.
- To make sure that agreed processes/standards/timescales/Quality Requirements are adhered to.
- To empower, lead and develop the team and encourage communication.
- To act as main contact point and support customers/colleagues to resolve internal/external and raised queries.
- To identify and implement improvements
- To align with regulatory requirements where applicable.
- To collate and where necessary produce/analyse statistical data/reports as the need arises.
- To collaborate closely/meet internal/external with customers/suppliers/clients.
What you'll bring:
- Expert understanding of relevant systems e.g. Oracle
- Highly developed user of Excel, Word, PowerPoint
- Able to influence behaviour of colleagues and clients
- Able to coach and mentor a team
- Able to identify areas of weakness and recommend improvements
We would love it if you had;
- Experience of people management
- Experience using SOP
Employment type: Part Time, Permanent
Security Clearance Level: SC
Location: Newport
Internal Recruiter: Sophie
Salary: £28,000 pro rata
Benefits: 25 days annual leave (Pro Rata) with the choice to buy additional days, life assurance (x4 death in service), pension and all employee bonus
Loved reading about this job and want to know more about our company?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
