Hr Shared Services Manager

Driving our people agenda within our evolving business

We Put People First so you can Deliver Outstanding Service

We are looking for a HR Shared Services Manager to join our expanding shared service team. As HR Shared Services Manager, you will work alongside two other HR Shared Services Manager to oversee a team of employee advisors and assistants based in our Luton and Gateshead offices. This role will therefore involve remote line management as well as the management of complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, change and redundancy.

Are you an independent and resilient HR Shared Services Manager ready to really make an impact?

At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support, and resources that you need to develop in your career.

You'll love being empowered to make decisions and finding your own solutions to problems.

As HR Shared Services Manager you'll be:

• The performance improvement driver and provokes positive changes in the people management
• Line managing the ER team to ensure compliance with SLAs, policies and procedures, Churchill's HR approach
• Providing support to the Head of HR
• Supporting the HRD and HOHR on completion of ET3 forms and production of Employment Tribunal Bundles
• Coaching, training and mentoring HR Advisors and Assistants in their work relating to disciplinary, grievances and other statutory procedures
• Undertaking and supporting Account Managers in relation to redundancy and TUPE activity across the business
• Providing monthly statistical reports on: ER cases, Tribunals, settlement agreements, sickness and Employee turnover highlighting any drastic negative or positive movement for the HRD/HoHR
• Handling high volume ER cases in a fast-paced environment and producing correspondence within agreed timescales

As HR Shared Services Manager you'll have:

• Line management experience of a HR team
• Excellent knowledge of Employment Law and the ability to deal with complex case management including trade union cases
• Strong consultation, Influencing, negotiation and mediation skills
• Considerable working knowledge/understanding of equality, diversity, and inclusiveness
• Experience of Managing TUPE transfers would be preferred.

Desirable qualifications/experience:

• CIPD qualified (Level 5/7)

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

Churchill's culture is built around living and breathing our values of doing the right thing, putting people first and always seeking better. Simply put we have a strong moral compass, we invest heavily in genuinely being an employer of choice and creating an equal, diverse and caring place to be, as well as never standing still and always challenging ourselves to find a better way of doing things.

We've become employee-owned to empower our teams to share our goals and shape the future of Churchill and our specialist businesses as becoming employee owned really means we can all be safe in the knowledge that every decision the business takes will be to positively affect our customers and employees.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• Flexible working options that suit you
• Two paid volunteering days annually - from beach cleans to supporting your local community. You choose
• Apprenticeship opportunities in many disciplines, for any stage of your career
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training and development programmes to grow and progress your career
• Our Mosaic committee leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars
• Access to our WellMe wellbeing hub and a network of Mental Health First Aiders

Great to haves

• Previous experience in account management
• You'll make the most of the tools, training and support available to develop in your career

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout our recruitment process.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help and will make suggestions if you're unsure about what is available