Hybrid Customer Support

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your ideas are valued, and your growth is nurtured? If so, we want you to join our client's team as a Customer Support Agent!

About Our Client: Our client is a world-leading company committed to fostering a great atmosphere within their office. At our client's company, it's not just about quantity; it's about quality. They prioritize the growth and well-being of their staff and customers, creating an environment where everyone can thrive. They offer full training, ongoing support, and career growth opportunities, with managers who are dedicated to assisting you every step of the way.

Perks & Benefits:

• Tea and coffee onsite with a comfortable breakout area
• Hybrid working model with 3 days in the office and 2 days at home
• Easy access with good transport links
• Regular team events and treats like pizza in the office

Job Summary & Responsibilities: As a Customer Support Agent, you will be responsible for providing outstanding support to our client's customers. Your duties will include:

• Answering incoming calls from customers and prospects
• Providing product information and account services
• Resolving service issues and customer questions
• Managing customer account maintenance processes
• Documenting service efforts in accordance with established procedures
• Meeting established goals for call and case quality, productivity, and customer acquisition

Skills Required:

• Self-directed with a positive attitude and the ability to work independently
• Strong interpersonal and negotiation skills
• Excellent problem-solving abilities
• Adaptable with high energy levels and a desire to help others
• Good written and verbal communication skills
• Experience in delivery of customer service preferred

Education:

• Basic qualifications: Experience in customer service delivery
• Preferred qualifications: Experience in a retail banking environment, Degree/Diploma, or equivalent military experience

If you're ready to embark on a fulfilling career where you can make a real difference, apply now to join our client's team as a Customer Support Agent! Don't miss out on this exciting opportunity to be part of a company that values excellence and cares about your professional growth.