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Form of work
SalaryDo you have…....?
- 1 to 2 years of underwriting admin experience in any insurance products.
- Knowledge of underwriting principles.
- Some experience of working with brokers.
If yes to the above… please read on this fabulous position could be for you!
Our client, a global Management Consultancy, are supporting a global insurance firm by recruiting Underwriting Processors for an immediate project. There are multiple, hybrid opportunities for a period of 6 months. You will work a 35 hour week, Monday to Friday at a day rate of £115, accruing holiday pay equivalent to 33 days from day one.
- Professionally handle incoming calls/webchats from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.
- Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
- Develop and maintain productive external and internal relationships.
- Recognise and convert opportunities to introduce other products to existing customers.
- Consistently achieve individual performance targets (KPI).
- Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
- Practice customer care by providing accurate information to customers at all times.
- Ensure good product and system knowledge is maintained.
- Ensure all relevant systems are updated in a timely manner.
- Relationship Management - Consistently project a professional image. Demonstrate presence and authority in dealing with all levels of customers and internal contacts.
About you:
- 1 to 2 years of underwriting admin experience in any insurance products.
- Knowledge of underwriting principles.
- Some experience of working with brokers.
- Team Player - Build professional and courteous working relationships with other Underwriting Service Advisors to form a strong, driven and successful team
- Customer Service - Understand customer requirements and meet expectations, exceeding expectation where possible.
- Attitude & Professionalism - Maintain a positive outlook whilst always maintaining professional standards towards both customers and colleagues alike.
- Managing & developing yourself - Take ownership of your own development utilising support network and training opportunities available with the assistant underwriters and underwriters.
- Planning & Prioritisation - Work with assistant underwriters to prioritise individual workload to ensure targets and deadlines are achieved.
- Problem Solving - Highlight problems promptly taking ownership to seek a solution with assistance of an assistant underwriter.
- Delivering results - Achieve all performance targets and internal SLA's.
- Continuous Improvement - Highlight any improvements within process and highlight with evidence to the client policy servicing manager.
- Communication - Excellent written and verbal communications skills
- Business Knowledge / Awareness -Understand company objectives, strategies and how role / actions impact the business.
- Regulation - Practical and working knowledge of FSA and compliance.
- Competitor Knowledge - Maintain a strong network of contacts and understand the market.
- Dependability - Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs.
Please do not apply if:
- You do not fit the criteria above
- You do not have underwriting administrative experience with any insurance products
