Do you have…....?

• 1 to 2 years of underwriting admin experience in any insurance products.
• Knowledge of underwriting principles.
• Some experience of working with brokers.

If yes to the above… please read on to see how this fabulous position could be for you!

Our client, a global Management Consultancy, is supporting a global insurance firm by recruiting Underwriting Processors for an immediate project. There are multiple, fully remote opportunities for 6 months. You will work a 35-hour week, Monday to Friday at a day rate of £115, accruing holiday pay equivalent to 33 days from day one.

• Professionally handle incoming calls/webchats from existing customers, completing enquiries, and taking all necessary actions in a professional and service-focused approach.
• Take responsibility for all customer requests, ensuring action and follow-up within the agreed service level.
• Develop and maintain productive external and internal relationships.
• Recognise and convert opportunities to introduce other products to existing customers.
• Consistently achieve individual performance targets (KPI).
• Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
• Practice customer care by providing accurate information to customers at all times.
• Ensure good product and system knowledge is maintained.
• Ensure all relevant systems are updated promptly.
• Relationship Management - Consistently projects a professional image. Demonstrate presence and authority in dealing with all levels of customers and internal contacts.

About you:

• 1 to 2 years of underwriting admin experience in any insurance products.
• Knowledge of underwriting principles.
• Some experience of working with brokers.
• Team Player - Build professional and courteous working relationships with other Underwriting Service Advisors to form a strong, driven and successful team
• Customer Service - Understand customer requirements and meet expectations, exceeding expectations where possible.
• Attitude & Professionalism - Maintain a positive outlook whilst always maintaining professional standards towards both customers and colleagues alike.
• Managing & developing yourself - Take ownership of your development utilising the support network and training opportunities available with the assistant underwriters and underwriters.
• Planning & Prioritisation - Work with assistant underwriters to prioritise individual workload to ensure targets and deadlines are achieved.
• Problem Solving - Highlight problems promptly taking ownership to seek a solution with the assistance of an assistant underwriter.
• Delivering results - Achieve all performance targets and internal SLAs.
• Continuous Improvement - Highlight any improvements within a process and highlight with evidence to the client policy servicing manager.
• Communication - Excellent written and verbal communication skills
• Business Knowledge / Awareness -Understand company objectives, strategies and how roles / actions impact the business.
• Regulation - Practical and working knowledge of FSA and compliance.
• Competitor Knowledge - Maintain a strong network of contacts and understand the market.
• Dependability - Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs.

Please do not apply if:

• You do not fit the criteria above
• You do not have underwriting administrative experience with any insurance products

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
Love Success is proud to serve as an Employment Agency for this vacancy.