German / English Speaking Customer Support Consultant

Location: Docklands, London (Hybrid Working)

Basic Salary: £24,440 per annum + bonus (OTE £29,240)

Hours of work: 40 hours per week (Shifts between Monday - Saturday 8.00am - 8.00pm)

This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.

Main Responsibilities:

• To answer the phone promptly and professionally when required.


• To respond to emails and live chat promptly and professionally.


• To work closely with the Team Leader to ensure client expectations are met.


• To display a professional manner to clients at all times, whether in person, by phone
  or in writing.


• To continually look for ways to improve performance.


• To be well organised, professional and reliable.


• To work flexibly between the hours of 8am and 8pm, Monday - Saturday.


• To demonstrate a willingness to learn and have fun at work!

Skills and experience required:

• German and English written and verbal communication essential

• Excellent telephone manner


• Excellent numeracy and literacy


• Excellent customer service skills


• Good analytical, decision making and problem solving abilities


• Previous call centre/back office experience (desirable)

In return our client offers:

• A fun and sociable team environment working culture


• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)


• Pension Scheme with Standard Life


• Life Insurance


• Eye test vouchers and discounts


• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)


• Involvement with local charities and fundraising days


• Campaign specific benefits including discounts, incentives and prizes


• Free car parking


• Cycle to work scheme

So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY!