Ict Apprentice Technician Level 3

Job Description:        Apprentice ICT Technician

Responsible to:           Network Manager

Job Purpose:

To provide technical support for all users of the ICT network.

This job role will support all hardware (including but not limited to PCs, laptops, projectors, printers, interactive boards, and Chromebooks), software, operating systems (Windows and ChromeOS, and network infrastructure items.

Key Job Outcomes

• Provide excellent first line IT support to the user community
• Work with the Senior ICT Technician and Network Manager to resolve ICT helpdesk issues in a timely and efficient manner
• Carry out a programme of repairs and maintenance in order to ensure the working order of ICT related resources
• Assist school staff in configuring workstations and systems to ensure effectiveness
• Adding and updating inventory records of all ICT equipment
• Assisting with the implementation of ICT projects and training users in the use of new equipment
• Work safely and make Health and Safety observations on behalf of and make reports to the Network Manager
• Assist with the maintenance and transport of Chromebooks and their trollies between lessons and classrooms

This job description sets out the key outcomes required.  It does not specify in detail the activities required to achieve these outcomes

General Accountabilities:

• So far as reasonably practicable, the post holder must ensure that safe working practices are adopted by employees, and in premises/work areas for which the post holder is responsible, to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare policy, departmental policies and codes of practice.
• Work in compliance with the Codes of Conduct, Regulations and Policies of the School and Local Authority, and their commitments to equal opportunities
• Ensure that output and quality of work is of a high standard and complies with current legislation / standards

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

Benefits:

• Free on-site parking
• 24 Days Annual Leave (plus Bank Holidays)
• Paid sick leave
• Pension contribution
• Mental health and wellbeing support
• Friendly working environment

Future Prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information: 

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. 

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. 

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6 or Level 8.   

If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW!