Job description
The post holder will work as part of the team providing first line support and technical services in relation to the timely logging and resolution of ICT Incidents and Service Requests within the facilities of Northern Health & Social Care Trust. The ICT Service Desk Support Analyst will ensure that all relevant policies and procedures are followed, that work is undertaken according to priorities and predetermined standards..
Request
HND or relevant professional qualification1 in an ICT discipline and have worked for at least 6 months in an ICT related technical role2 OR Have worked for at least 1 years in an ICT related technical role2ITIL foundation certificate or in the absence of same, can demonstrate knowledge of the principles and be willing to secure certification within 6 months of appointment