Client Relations Officer, Open Programmes

Job reference: HUM-024914Salary: £30,487-£34,980 per annum depending on relevant experienceFaculty/organisational unit: HumanitiesLocation: Oxford RoadEmployment type: Fixed TermDivision/team: Executive Education CentreHours per week: Full Time (1 FTE)Closing date: 26/03/2024Contract duration: 12 MonthsSchool/directorate: Alliance Manchester Business School Join one of the world’s leading international business schools… Alliance Manchester Business School is seeking to appoint a talented and motivated individual to support the growth of our open programme business within Executive Education at the School. The Business School has launched a range of 16 short courses covering a wide range of topics, including leadership, management, strategy, finance, digital transformation, data and AI. The Client Relations Officer is responsible for promotion, recruitment and booking of places for a range of these courses, ensuring that each course booking is the right fit for the individual or organisation. The Client Relations officer supports the whole process from first point of contact through to successful application and beyond, developing an ongoing pipeline of future potential applications. Applicants should have a track record of customer service, achieving targets, with significant experience in Client Relations, or business development, and expertise in consultative selling. Essential to this role is the ability to work collaboratively with all stakeholders, including internal colleagues, representing the “voice of the customer”, to ensure the highest standards of learner and client experience. The role requires excellence in building rapport, communication, influencing, listening, presentation, organisation and customer service. As an advocate for learning and development for the Business School, applicants should similarly have a passion for their own learning and development. Alliance Manchester Business School is the largest campus-based business and management school in the UK. We provide world-class business and management education to undergraduates, postgraduates, experienced practitioners, and those with serious academic and research ambitions. We are an international and progressive school, delivering cutting edge business thinking and teaching informed by the contemporary commercial environment. The School has been providing high-quality executive education for more than 50 years. We are currently ranked 3rd in the UK and 21st in the world in the Financial Times customised executive education rankings 2020. Through Executive Education, we work with a wide range of organisations, leaders and managers, facilitating dynamic development programmes across the private and public sectors that are informed by both the latest business research and commercial environment. As an equal opportunities employer, we welcome applications from all suitably qualified persons. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the black and minority ethnic (BME) community who are currently under-represented at this level in this area. All appointments will be made on merit.  Interviews to be held on Tuesday 9th April 2024 Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk. Any CVs submitted by a recruitment agency will be considered a gift. Enquiries about the vacancy, shortlisting and interviews: Name: Kieran MacCourt, Head of Client Relations, Open Programmes Email: kieran.maccourt@manchester.ac.uk General enquiries: Email: People.recruitment@manchester.ac.uk Technical support: jobseekersupport.jobtrain.co.uk/support/home This vacancy will close for applications at midnight on the closing date.