Ict Technical Team Manager

Devon and Somerset Fire and Rescue Service is looking for an experienced ICT Technical Team Manager to lead our first-class 2nd Line Support Team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of GBP45,411 - GBP48,474 per annum. The role is office based, but there is the availability of flexible and / or some home working, which can be discussed and agreed with the successful applicant.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.

About the role:

This is an exciting opportunity to join our Digital, Data and Technology department, as an ICT Technical Team Manager leading our 2nd/3rd Line Support Team. This is a crucial role which will provide technical support and leadership within the ICT Support function.

This position will be responsible for the co-ordination of the 2nd / 3rd line team in ensuring high-quality service delivery and resolving complex technical issues that are escalated by the Service Desk (1st Line) team. This role will actively participate in troubleshooting, escalation management, and mentorship of 2nd/3rd Line Support Team.

The post holder will be personally responsible for several technical services. The full list of technical services managed with the team is as follows Backup, infrastructure, Mobile Data Terminals, Radio Network, Paging, E-mail, Fixed Telephony, Mobile Telephony, Network (WAN/LAN), Network Security, Fireground Radios, Mobilising Systems.

We are looking for an enthusiastic and proactive individual, with a passion for providing first class support to customers and empowering their team. This is a unique opportunity to take up a key role within a challenging and fast paced environment. You will be able to help others develop and opportunities for your own CPD are available.

Find out more:

Key responsibilities of an ICT Technical Team Manager:

• To ensure that the 2nd line team coordinates and prioritises workload to meet agreed SLA's and KPI's
• To personally manage some DDaT technical Services, including planning, measuring and reporting on performance and implementing agreed improvements. To maintain a service risk register and formulate a continual service improvement plan (CSIP)
• Liaising with 3rd party suppliers of ICT services ensuring measurement and adherence to agreed service level agreements (SLA's)
• Maintaining technical expertise enabling installation, maintenance, support, configuration and development of the ICT technical services deployed within DSFRS
• Working with partner organisations at an operational level to identify and exploit opportunities for collaboration on Service Delivery

What we are looking for in our ICT Technical Team Manager:

Ideally we are looking for someone who holds a Degree level or equivalent qualification in a relevant discipline with relevant post qualification experience. To effectively carry out the role this is anticipated to be at least 3 years and more likely to be in the region of 5 years.

Qualifications are important, but for the right candidate we will work with you and support you to obtain additional qualifications you may need to fulfil the role, what we want is for you to come ready to learn and develop.

Closing Date: 2359hrs Monday 1st April 2024

If you feel you have the skills and experience to become our Accident Investigator please click "apply" today, we would love to hear from you.

You must be eligible to work in the UK.

How to apply:

You will be required to complete an application form and submit a document on how you meet the following essential criteria taken from the Job Description and Person Specification:

• Proven leadership skills; ability to influence others such that they are guided towards a planned direction by using appropriate multiple interpersonal styles to inspire and move others to achieving goals
• Demonstrable knowledge and experience of Microsoft enterprise software - Windows, Exchange, Active Directory
• Demonstrable knowledge of IT physical architecture and design considerations
• Demonstrable understanding of Cloud based services (Azure)
• Demonstrable knowledge and experience of network architecture, both Data and Communications
• Customer (and Communities) focussed with exceptional service orientation

Our valuesAs a Service and as individuals:

We are proud to helpWe are honestWe are respectfulWe are working together

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.