Immediate Temporary Customer Relations Administrator

Our client is urgently looking for someone to join their Customer Resolutions team, responsible for handling a variety of complaints & disputes received.  This will involve assessing the complaints promptly and investigate them diligently before deciding the outcome and communicating it appropriately.

Specific responsibilities will include:

• Critical and timely analysis of complaints to assess risk of potential harm to customers and/or business.
• Identification and escalation of possible regulatory breaches or operational incidents.
• Investigate complaints thoroughly in conjunction with third parties.
• Strong decision-making ability, weighing up all the parts of a complaint, in order to decide the outcome of a complaint on behalf of the client.
• Taking responsibility for deciding how to put the problem right in terms of redress and/or remedial actions. 

The successful candidate will possess the following qualities:

• Excellent communication skills, both written and verbal
• Ability to manage a large workload, prioritising and using initiative
• Flexibility and adaptability
• Strong decision-making skills
• Great attention to detail
• Ability to work to deadlines
• MS Office