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Salary About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below.
https://risk.lexisnexis.com/insurance
Implementation Manager
About our Team
We are a passionate team focused on providing our clients with relevant information. We are based in Nottingham centre and operate a hybrid model of working to continue a collaborative and professional team environment.
About the Role
As a Implementation Manager your purpose is to ensure exceptional service delivery to clients. Analysing and resolving complex issues related to client accounts and transactions. You will collaborate with internal teams to improve processes, manage client expectations, and provide recommendations for product and service enhancements. Your focus on client satisfaction and attention to detail will drive success in this role.
Responsibilities
- Managing client relationships by providing timely and accurate responses to inquiries and concerns.
- Staying up-to-date on industry trends and best practices to continually improve service delivery.
- Coordinating and implementing client service delivery strategies.
- Conducting regular client meetings and providing status updates on project progress.
- Collaborating with the Customer Success Operations Manager and team ensuring our Support runs smoothly, efficiently, and effectively.
- Collaborating with cross-functional teams to resolve client issues and escalate when necessary.
Requirements
- Have knowledge of project management methodologies.
- Be able to communicate effectively with clients and internal stakeholders.
- Have an impressive investigative and analytical skill set.
- Have excellent time management and attention to detail.
- Be able to prioritize tasks and manage multiple projects simultaneously.
- Be able to analyse data and provide insights to improve client satisfaction and delivery.
Learn more about the LexisNexis Risk team and how we work
here
#LI-AL1 #LI-Hybrid
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
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