Import Clerk - Freight Forwarding

Import Clerk - Freight Forwarding
Ref: CC45640

An international Freight Forwarding company is looking for an experienced Import Clerk to join their busy team in West Drayton. This role may require overtime and some weekend hours.

Type: Permanent, Full Time
Salary: £26k - £30k depending on experience
Location: West Drayton, London (office-based role)
Hours: Mon - Fri 9:00 - 17:30 sometimes overtime or weekend work (will be paid)

The Role
The Import Clerk will be responsible for dealing with customers to maintain/develop business. And liaise with all the parties concerned to expedite shipments smoothly

Responsibilities

• Liaise with customers on any mandatory information required for handling their freight
• communicate with staff in the operation departments to arrange shipments and maintain regular contact with customers to identify their operational needs
• Reply adequately to enquiries from customers by phone calls, emails or in other forms
• Deal with customers complaints, provide appropriate solutions and follow ups and communicate internally to improve service quality
• Provide ad-hoc assistance
• Ad-hoc support to Line Managers
  

Ideal Candidate

• Experience working in the import/export industry
• Flexible working attitude
• Hard-working individual with good communication skills
• Proficiency in Microsoft packages

** All applicants must have the right to work in the UK as the Company is not able to offer visa support.
If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.