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SalaryDescription
Sue Ross Recruitment are working with a global organisation in the recruitment of an Import/Export Supervisor Planner.
This position supervises the Import/Export Planning team in a front-line role to internal and external customers to provide best in class customer service (excellence) through international trade compliance, accurate data entry, high standards of record keeping and data analysis and monitoring.
This position coordinates and processes international orders in compliance with all regulations and legal requirements.
Key Duties:
To perform and encourage effective processing of orders within business expectations for timeliness, data accuracy, high record keeping standards and offering internal & external customer service excellence. All activities must be managed to be within business guidelines & policies, meeting all legal, regulatory, and quality requirements in line with any accredited systems and best practice.
- Provide the external interface with international customers base and coordinate with internal departments to provide an exceptional service.
- Coordinate the processing of orders and returned / replacement goods utilizing business systems and supporting systems with accurate data entry by adhering to key directives and standards. Customer requirements must be met within business limitations.
- Liaise between freight suppliers and DC locations to organise the shipping of goods to meet our customer requirements utilizing the business systems.
- Issuing payment documentation to meet the requirements of the agreed payment terms and in line with import, export, and customer requirements. Open account, documentary credits and letters of credit.
- Issue credit notes and non-sales billing as per the authorised procedure.
- Ensure all transactions to be processed to meet legal and compliance requirements of international trade, Customs and GDP for active pharmaceutical ingredients. Including ensuring legal and audit documentation & retention requirements are met and readily available through collection, reporting and filing of documents and maintaining a high standard of housekeeping and archiving of all files
- Maintain the business system customer master data through following the business procedure and coordinating and providing accurate compliant data. Supporting trade compliance and accurate order processing and reports.
- Report and support investigation of incidents, deviations, and customer complaints.
- Utilize strong analytical and software skills to gather, report, present and respond to data.
Required Skills & Experience:
- Higher education in Logistics, Supply Chain, International Trade or Business with graduate level preferred.
- Leadership skills & training to accomplish results against business goals through the team.
- International Trade Compliance
- Computer skills in the latest MS Office suite including word and excel
- 5+ years working within and international supply chain in a customer service environment
- Experience in applying international trade compliance requirements to business processes.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
