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Form of work
SalaryWho are we
The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.
It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.
In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.
We create an experience to ENJOY, a vision to INSPIRE and a relationship to TRUST
The Position
We currently have a number of exciting opportunities for In-Home Consultants (Estimators) to join the floor room family across a number of locations in the UK.
As an In-Home Consultant, you will drive sales and profitability through the delivery of an exceptional end to end customer experience by providing a first-class in-home customer experience.
Key responsibilities:
- Be devoted to exceeding customer expectations from a customer service perspective, whether in the customer’s home, in store, online or via mobile communications methods.
- Ensure that you, the samples and the liveried Floor Room van are impeccably presented and are replicating the in-store experience in the customer’s home.
- Using samples, you will advise on design, colour, suitability, durability and accessories.
- Adapt your approach to offer a bespoke service ensuring all customers feel comfortable and inspired
- Establish an understanding of the customer’s project, taste and preferences.
- Use your expertise and influence to demonstrate and explain options in-line with the customer’s needs and design preferences.
- Own your customer’s journey and apply attention to detail throughout to ensure the customer has a smooth and seamless experience from all those involved (including store colleagues and Fitters).
- Keep your customer and colleagues updated pro-actively.
- Achieve individual success in terms of sales and service by converting sales leads from stores, upselling and cross-selling to maximise sales opportunities.
- Maintain a detailed knowledge of all products and services as well as our competitors – know what sets us apart from our competitors.
- As the expert in your field, adopt a continuous development approach to feedback, learning and keeping up to date, including the latest design trends and technical details.
The Person
The successful candidate will meet the following criteria:
- Previous experience of delivering a high standard of customer service
- Experience of working in customer’s homes helping them to buy products and services that are aligned to their needs is desirable
- Previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment would be advantageous
- A full UK driving licence
Benefits
Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.
You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!
- 25 days holiday plus bank holidays
- Competitive salary & bonus scheme
- Retail discount
- Cycle 2 work scheme
- Digital GP service
- Holiday trading
- Pension scheme
- Heath cash plan
- Life assurance
- Give as you earn
