Address
Form of work
SalaryWho are we
The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.
It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.
In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.
We create an experience to ENJOY, a vision to INSPIRE and a relationship to TRUST
The Position
We currently have a number of exciting opportunities for In-Home Consultants (Estimators) to join the floor room family across a number of locations in the UK.
As an In-Home Consultant, you will drive sales and profitability through the delivery of an exceptional end to end customer experience by providing a first-class in-home customer experience.
Key responsibilities:
Be devoted to exceeding customer expectations from a customer service perspective, whether in the customer’s home, in store, online or via mobile communications methods.
Ensure that you, the samples and the liveried Floor Room van are impeccably presented and are replicating the in-store experience in the customer’s home.
Using samples, you will advise on design, colour, suitability, durability and accessories.
Adapt your approach to offer a bespoke service ensuring all customers feel comfortable and inspired
Establish an understanding of the customer’s project, taste and preferences.
Use your expertise and influence to demonstrate and explain options in-line with the customer’s needs and design preferences.
Own your customer’s journey and apply attention to detail throughout to ensure the customer has a smooth and seamless experience from all those involved (including store colleagues and Fitters).
Keep your customer and colleagues updated pro-actively.
Achieve individual success in terms of sales and service by converting sales leads from stores, upselling and cross-selling to maximise sales opportunities.
Maintain a detailed knowledge of all products and services as well as our competitors – know what sets us apart from our competitors.
As the expert in your field, adopt a continuous development approach to feedback, learning and keeping up to date, including the latest design trends and technical details.
The Person
The successful candidate will meet the following criteria:
Previous experience of delivering a high standard of customer service
Experience of working in customer’s homes helping them to buy products and services that are aligned to their needs is desirable
Previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment would be advantageous
A full UK driving licence
Benefits
Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.
You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!
25 days holiday plus bank holidays
Competitive salary & bonus scheme
Retail discount
Cycle 2 work scheme
Digital GP service
Holiday trading
Pension scheme
Heath cash plan
Life assurance
Give as you earn
