Inbound Customer Service Advisor

Inbound Legal Customer Service Advisor – Liverpool city centre. This role is due to start on January 8th 2024

Are you passionate about Customer Services? Are you currently a Customer Service professional looking for a new role?

We are recruiting for a large legal firm based in Liverpool’s city centre. This busy, growing firm not only offer competitive benefits but also amazing career development opportunities.

Your role is to assist the firms customers and help their journey with making a claim, dealing with all queries you are able to and simply make sure their customers receive the best service.

• Taking calls, assisting them with the initial start of their claims.
• Go through the service and what is involved and what is available to them.
• Collect and update data.
• Liaise with other departments.
• Meeting any KPI requirements and team targets.
• Assisting with any additional administration.
• Making suggestions for improvement and taking part in any development training.

This role is a great opportunity to start working for a growing firm that really can offer excellent career development.

You don’t any legal experience, but if you do have any prior legal know - how or experience in insurance this would be an advantage. But most of all anyone with a passion for Customer Service is encouraged to apply!

We are looking for candidates experienced in office based Customer Service ideally, or any prior legal or insurance.

37 hours
Mon – Sun: 07.00 – 21.00
Shift rotation
Lates: 1 week in 4
Weekends: 1 week in 3

Benefits include – Pension scheme, agile working, tunnel tag and much more.

Salary - £20,500pa – 25 days holidays plus bank holidays