Company

Anyvan LtdSee more

addressAddressHammersmith, Derbyshire
CategoryCustomer Service

Job description

AnyVan makes moving anything, anywhere easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we’re proud to be known as the largest, fastest growing tech company in the logistics industry.

Like many popular marketplaces, we’re asset light – i.e., we don’t own any vehicles or employ any drivers. We work with our transport partners and use technology to disrupt the entire delivery and moving process and to optimise the most efficient journeys.

Sustainability is a core part of AnyVan’s mission and reducing environmental impact has always been at the heart of our business. We’re proud to say we’ve achieved carbon-neutral status on all our transport moves, and we won’t stop here! So if you want to move your career forward we'd love to hear from you!

This is a great opportunity for graduates/early careers applicants looking to get into sales with no previous experience!

Our Consumer Sales Team:
Is a well established team that keeps the customers needs front of mind to provide them with a consultative service and offer the best solutions to meet their needs. Handling high volumes of inbound/outbound calls and email communications - our ethical sales approach and customer focus, is what helps keep us market leaders!

Well established and led by an outstanding manager with a fantastic track record in developing his team - you’re in great hands. No previous sales experience is required. If you’re a natural communicator and relationship builder, inquisitive and able to solve customer problems and are motivated by hard work resulting in financial rewards - we can provide you with the knowledge and skills to succeed.

AnyVan has exciting growth plans and each team is instrumental in helping us to achieve our goals. We have the ambition - we’re just looking for the right individuals to help drive our success in this market.

What you’ll be doing:

  • Help our customers move home/items as cost effectively and environmentally friendly as possible
  • Manage a pipeline of warm leads, dealing with our customers via phone and email to understand their needs and find the most effective solution to identify, qualify and complete the sale
  • Manage short sales cycles with varying order sizes, building trust based relationships - keeping customer satisfaction front of mind at all times
  • Manage quotes and liaise with our transport providers to negotiate the best prices for our customers
  • Work to agreed targets that focus on both numbers (revenue generation) and ethics (selling in the right way)
  • Have fun and contribute to a positive team culture. This is a busy role and we know it’s important to create those moments to light the mood and have a laugh - the whole team plays their part in supporting each other

Skills and experience we think you’ll need to be successful in the role:

  • Ready to work in a fast paced, fun sales environment
  • Comfortable spending most of your day speaking on the phone
  • Comfortable working to and achieving targets
  • Strong emotional intelligence
  • Self-motivated and resilient
  • Easily adopts change and demonstrates agility and flexibility when direction or priorities shift
  • The ability to develop, high quality, trust-based working relationships and guide customers and transport providers through processes to achieve the best results for the business
  • One team mind-set
  • The ability to work flexible shift patterns
  • Please note we are unable to offer visa sponsorship for this position

Company Benefits

  • Competitive base salary with scope for progression
  • Performance related pay opportunities (uncapped)
  • 25 days holiday (plus bank holidays), which increases with tenure up to 30 days
  • Standard pension contribution
  • Sick Pay
  • Volunteer Day
  • Enhanced Maternity, Paternity and Adoption
  • In-house barista, breakfast and snacks every day
  • Friday drinks and regular social activities including office ping pong table and darts board
  • Office facilities include showers and safe cycle parking
  • Small in office gym
  • The chance to work for a fast-growing disruptive technology business
For some helpful hints and tips on writing your CV please click on this link;
Helping your CV to stand out

The Interview process and what to expect
If your application is successful you will be asked to answer a few easy questions to help you bring your skills and experience to life using a one way video link. This should take you approximately 15-20 mins and can be completed in your own time at a time that suits you

If you are successfully progressed to the next stage, we will ask you to complete 3 simple exercises involving a role play and a numerical and written exercise based on scenarios your are likely to face in the role. This will take approximately 1.5 hours and can be facilitated online or in our offices.

Final stage will be to invite you in to the office for a face to face interview and to meet the team so that you can get a feel for the role first hand and make sure AnyVan is right for you too! This will take approximately 1 hour.

Please note if we are able to support visa sponsorship for a role it will be highlighted in the requirements section.

We are extremely proud of our culture and believe in the many benefits that being in the office provides - all our roles require regular time in our office in Hammersmith. Unfortunately, we do not offer fully remote roles but we support hybrid working in roles wherever possible (3 days in office, 2 days from home is a typical working pattern).

Our Values Are Own, Drive, Deliver:
Own - Have fun, get it done
Work hard, play harder
Satisfaction in results
Do the right thing

Drive - Progress Over Perfection
Innovate and disrupt
Curious and adaptable
Work quick, learn quicker

Deliver - One Team Thinking Big
Collaborate and communicate
Celebrate wins
Embrace challenges

Diversity and Inclusion
At AnyVan we’re focused on equality. We believe that diverse teams are the best teams and foster an inclusive environment where we celebrate our differences and where our people can be their authentic selves. We believe this encourages collaboration and supports opportunities for our people and teams to deliver their best work. We encourage and welcome applications from anyone that shares this passion.

Benefits

Company pension, Sick pay
Refer code: 2967605. Anyvan Ltd - The previous day - 2024-03-11 10:15

Anyvan Ltd

Hammersmith, Derbyshire
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