Income and Assessment Assistant

We are recruiting for Income & Assessment Assistantsto work in Client Financial Services.

Client Financial Services sits within Finance & Public Value, supporting Adult Social Care. The service provides Financial Assessment, Income Collection and debt Management functions to Devon County Council, providing benefit awareness support to clients and generating income from chargeable social care totalling £60+ million.

The Income and Assessment Assistant role sits within both the Financial Assessment and Income & Debt Management Teams.

Financial Assessment Team: responsible for carrying out Financial Assessment and Benefit Entitlement activity for clients of the Adult Social Care Directorate (including Mental Health Services) in accordance with both national legislation and local government charging policies.

Income & Debt Management Team: responsible for ensuring that charges due in respect of social care and support contributions are paid, providing a variety of payment options, and ensuring high value debts are secured.

We offer 25 days holiday, flexible hours, hybrid working (a balance of home & office working) and opportunities to develop career paths, including training and development. We also provide a generous defined benefit pension (with the County Council contributing 17%).

Applicants should be keen and enthusiastic, with good communication skills and committed to providing excellent service to the people of Devon.

This is an extremely exciting time to join Client Financial Services, as we invest in the service to implement new ways of working, including digital technologies, to meet increasing and changing demands.

Please be aware that interviews will be conducted remotely using teleconferencing facilities. We will provide more details on this to candidates that are being shortlisted.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.
• This role requires a DBS disclosure.

Interview Date: Week beginning 29th April 2024

Job Types: Full-time, Permanent

Salary: £24,702.00-£26,421.00 per year

Benefits:

• Company pension

Work Location: In person

Reference ID: REQ006076