Income Billing Officer

JOB TITLE : BILLING OFFICER

LOCATION : SOLIHULL

37 WORKING HOURS PER WEEK

4 WEEK CONTRACT

MUST HOLD A BASIC DBS

Are you good with numbers and have a keen eye for detail? HancoxRead Recruitment are currently seeking a Billing Officer to join our client’s team.

As a Billing Officer, you will be responsible for accurately billing customers for services provided, following up on unpaid bills, resolving any billing discrepancies, and providing excellent customer service.

Brief Description of Role

• To process amendments including changes to occupation, direct debits, entitlement to reliefs, discounts, exemptions, and changes to payment methods in respect of Council Tax and Non Domestic Rate accounts
• To set up new customers for sundry income accounts
• To process amendments including change to direct debits, changes to payment dates, change of name for sundry income debts.
• To check direct debit prelists and deal with any exceptions for all income areas
• To support the effective collection of Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts up to reminder level
• To deal with any billing exception reports for Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts
• To deal with all routine billing enquiries from members of the public, businesses and other agencies by telephone, written correspondence or electronic means.
• To process refunds of overpaid Council Tax, NNDR, BID, Housing Benefit Overpayments, Sundry Debts in accordance with the appropriate limits set by the authority
• To allocate routine unapplied sundry income payments to a customer’s account
• To deal with any uncashed refunds for Council Tax, NNDR, BID, Housing Benefit Overpayments, Sundry Debts
• To take the necessary action to trace debtors that have left with no forwarding address and update accounts as appropriate. Where necessary arrange for any write off action to be processed.
• Assist in the detection and prevention of fraudulent applications in respect of Council Tax or Non-Domestic Rates

Qualifications\Required Experience

• Basic DBS
• Minimum 4 passes at GCSE (or equivalent) grade A-C (including Maths and English)
• Recent and relevant work in an office environment
• Knowledge of Local Taxation legislation
• Recent Experience of Revenues Billing (council tax is a must).
• Experience in using NEC system.