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SalaryDo you have experience of working for a local authority in a Revenues environment at a supervisory level?
We have an excellent opportunity for an experienced Team Leader to join our Income Billing Team. You will be responsible for managing and leading a team of Income Billing Officers, dealing with all aspects of administering Council Tax, Non-Domestic Rates, Business Improvement District (BID), Sundry Income and overpaid Housing Benefit.
You will be:
- Ensuring an effective and efficient billing and collection process putting the customer at the heart of everything we do.
- Managing the workload and resource planning for the Billing Team to ensure work is completed accurately and promptly.
- Ensuring the production, implementation and documentation of new and existing procedures in line with legislation changes and government initiatives.
- Make decisions on complex and challenging cases and complaints
- Prepare and present cases to Valuation Tribunal as required
You will have:
- Experience of working in revenues environment for a local authority
- Experience of managing / supervising a team including planning, organising and co-ordinating work activities and resources
- Working knowledge of Council Tax, Business Rates, Sundry Income and overpaid Housing Benefit legislation and expert knowledge of at least one of these areas.
- Experience in resolving customer complaints and escalated enquiries
- Experience representing the Authority at Magistrates Court/County Court or Valuation Tribunal
The Income Team at Solihull Council have a number of exciting projects planned to improve the way in which residents and businesses can interact with us and to enhance the service we provide. The role of Income Billing Team Leader will have opportunity to be involved in these projects and help to influence the changes to our service delivery.
We also offer:
- A range of flexible working options,
- Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
- A flexitime scheme with up to 24 days per year
- Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme
We recently implemented our Smarter Ways of Working as we recognise that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and for this role, this will include a combination of working from home and from our offices in central Solihull. During your induction period, this role will be predominantly office based to enable full training and support.
To apply, please click on the link below. If you have a specific question regarding this post, please contact Chris Whitehouse, Income Team Manager on 0121 704 8562.
Interview date – 24th / 25th April 2024
This post will require a DBS check.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
