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SalaryDo you have a passion for customer service? Are you a people person, who enjoys engaging and developing relationships with those around you? If so, you belong at Bromford!
Our Income Management team are responsible for the monitoring and collection of rental income as well as maximising customer benefits. As an Income Management Coordinator you ll be the first line of contact, speaking to customers via phone or live chat as well as supporting the wider team.
You ll, use your excellent communication and organisation skills to support customers with their income queries, maintain the universal credit portal as well as manage the teams email inboxes and electronic filing systems. Ultimately we are looking for someone with enthusiasm and a can-do attitude. Someone bold, honest and with a strong customer focus.
This role is permanent and part time working 23 hours per week (Monday, - Wednesday) and you ll be based from our office in Lichfield (WS13 6WA). An Enhanced DBS check is required.
In this role, we want you to bring:
- Experience of working in a similar customer service role, ideally in a housing environment
- Curious and does not shy away from having difficult conversations
- Able to follow procedures and show attention to detail
- Enthusiasm and a positive problem solving nature
- Experience of working to deadlines and organising own workload
- Knowledge of Microsoft packages including outlook, word, excel etc
The closing date is Sunday 17 March with interviews taking place Monday 25 March.
