Income Officer

Babergh and Mid Suffolk District Councils are looking for a part time Income Officerto join our Income Team in Tenant Services. To be successful in this role, you will share our values , commitment, and motivation to make a difference for our residents, clients, and communities. You will join us on a part time, fixed term contract for up to 12 months. The successful candidate will earn a competitive salary of £34,834 - £41,418 per annum (pro rata for part time).

Job share opportunities will be considered.

Responsibilities as our Income Officer role:

• to collect Housing Revenue Account income and where necessary use appropriate enforcement powers to recover outstanding debt
• deliver a detailed range of housing and welfare benefits advice to customers, considering individual needs and relevant legislation, the policies and procedures of the council and identify appropriate solutions/support available
• work collaboratively with other services, teams and partners to ensure income to the Housing Revenue Account is maximised and tenants have access to all available advice and appropriate support required to sustain their tenancies.

As our Income Officer , you will need to:

• possess a relevant qualification at NVQ4/HNC/degree or equivalent knowledge gained through experience of working within housing or a housing related field
• have experience of debt case management and tenancy enforcement within a housing environment including preparing cases for court and representing the council in court
• have experience of providing assistance and advice and show understanding and empathy with people facing personal difficulties
• be a proactive, problem solver.

Benefits you'll receive as our Income Officer:

• Great opportunities for learning and development
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years service, plus bank holidays)
• Competitive Local Government Pension Scheme
• Wellbeing Support Program
• Employee Assist Program
• Health Care Options.

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Our ways of working:

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

Closing date: 5pm, 13 February 2024.

If you think you have what it takes to be successful in this Income Officerrole, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.