Income Officer/Assistant

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We are partnering with a respected Housing Association in Cardiff. We are looking for a dedicated and experienced temporary position as Income Officer/Assistant. This will be a full-time position based in Cardiff, 1 day on patch and predominantly home working.

Rate is negotiable dependent upon experience. The successful candidate must have experience with rent arrears, able to driver and great administration skills.

Duties will include:

• Providing a high quality service to any customers or callers with regards to rent arrears

• Offering administrative support to the Rents team

• Monitoring rent accounts, contacting tenants and referring indiviudals to the Money Advice Team or to Housing Officers where required

• Preparing paperwork for court cases

• Inputting data, keeping accurate and up to date records, and ensuring compliance with the relevant processes and procedures

• Building effective relationships with agenceis such as the DWP, Local Councils and social services

• Providing effective housing benefit and LCHO adminstration

• Helping individuals maximise their income and offering low level advice on other housing queries when required

Working hours:

• 37 hours per week

• Monday – Friday, 09:00am to 5:00pm (with flexibility)

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.