Individual Giving Manager

Contract type

Permanent

Location

Whittington, Lichfield (Hybrid options available)

Hours

37.5 Full time (Flexible for the right candidate)

Annual salary

Starting from £36,253.69 with the ability to progress to £42,600

Review Date

18/01/2024

The Individual Giving Manager is responsible for planning, delivering, and evaluating an ambitious and effective Individual Giving Programme. You will help maximise supporter recruitment and development opportunities whilst ensuring long-term growth for St Giles Hospice.

To manage the delivery of the Individual Giving Programme which includes recruiting new cash and regular giving supporters from a variety of multi-channel campaigns and initiatives. To deliver the warm campaigns such as cash appeals, regular giving, raffles and lottery.

To manage the stewardship of supporters through the proactive and effective data management, delivering an excellent supporter experience through targeted supporter journeys. To develop, deliver and proactively manage campaign plans, budgets, and reports for senior stakeholders.

Reporting to the Supporter Development Manager you will be part of wider Income Generation team.

Knowledge and experience

Essential

·        Demonstrable experience Individual Giving / customer and donor / customer acquisition, retention and segmentation in a charity / commercial setting

·        Track record of successfully managing and developing relationships with individual supporters, customers or clients.

·        Experience of successfully developing and implementing a plan for Individual Giving / customer and donor / customer acquisition, retention in a charity / commercial setting.

·        Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and Fundraising Codes of Practice and regulation

·        Experience of and resilience to meeting targets and KPIs.

·        A proven track record of success in working with others, managing people, and delivery of high-quality results to deadlines

·        Experience of working with data for marketing and analysis purposes

·        Good knowledge of data selection, data analysis, insight and application of datasets for maximum success

·        Experience of project management, including budget setting and management.

·        Experience using Donorflex or a similar CRM database.

·        Experience of working with volunteers

Desirable

·        Understanding of Lottery regulatory requirements (Gambling Act 2005) and how this applies within a charity setting.

·        Experience of running a small or large scale Lottery to include day-to-day financial management.

Values

·        Exhibits our hospice values and behaviours

Skills

·        Ability to show resilience in challenging situations.

·        Ability to understand when issues need escalation.

·        Ability to work effectively as part of a team.

·        Ability to maintain confidentiality.

Personal Attributes

·        Empathetic

·        Team player

·        Able to work under pressure

·        Collaborative

·        Ambassador for St Giles Hospice

·        Eligibility to work in the UK

·        Valid driving licence

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.