Individual Giving Manager

Charity People is excited to be working with the brilliant Haven's House Childrens' Hospice based in North East London for an Individual Giving Manager. With beautiful grounds and a great cause, this is an amazing role for someone who could be looking to step up from a Senior Individual Giving Officer role

Job Title:Individual Giving Manager

Location: Woodford Green, hybrid model with 3 days in the office and 2 days working from home

Contract: Full time/Permanent, 35 hours per week, Monday to Friday 9.00am - 5.00pm (flexi time negotiable)

Salary: £39,500 per annum

About the organisation

Haven House Children's Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Their mission is to provide the highest quality palliative and holistic care services to children and their families in their local communities.

The Role

The Individual Giving Manager will play a vital role in fundraising activities to support our mission of providing care and support to children with life-limiting conditions and their families. As the Individual Giving Manager, you will be responsible for developing and implementing strategies to engage individual donors and supporters, cultivating meaningful relationships, and maximising their financial contributions.

At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.

Responsibilities:

• To create and execute strategies to cultivate and grow Individual Giving income, including donor acquisition, retention, and stewardship programmes.
• To build strong relationships with individual donors and prospects through personalised communication, engagement events, and donor recognition initiatives.
• To coordinate all aspects of direct mail appeals and online fundraising to maximise donor engagement and revenue generation.
• To utilise Raiser's Edge database to track donor interactions, segment audiences, and analyse fundraising performance to inform decision-making.
• To oversee all income processing; some processes are the responsibility of the Individual Giving Manager, others are carried out by the Database Manager and the Community & Events team.
• To work closely with the Digital Fundraising Manager and Marketing team to develop campaign objectives, messaging, stewardship plans and marketing strategies.
• To set up and undertake monitoring and evaluation reporting to assess campaign performance against agreed objectives and ensure these insights inform future decision making.
• To lead on the Local Hospice Lottery, including strategic aspects of the Lottery to drive the growth of membership, monitoring membership progress and trends, and to resolve issues with the general public with regards to complaints

About You

The person who gets this amazing job will need to have lots of energy and be full of ideas as the team wants someone who will bring fresh ideas into the mix and the personal drive to execute them.

• Experience of managing a range of projects or campaigns at any one time
• Knowledge and experience of managing budgets and delivering financial results against agreed objectives, targets and timescales
• Knowledge and understanding of Individual Giving fundraising
• Knowledge and understanding of the importance of donor care
• High standard of copy writing
• Track record of communicating with supporters by telephone and through written communications
• Experience of devising stewardship plans to maximise income and engagement

To kickstart the application process, please contact Seema Choudhury at Charity People today with your CV or profile. We are committed to providing equal opportunities and welcome candidates from diverse backgrounds. If you require any assistance or adjustments during the application process, please don't hesitate to reach out.

For over thirty years, Charity People has been dedicated to recruiting talented individuals for non-profit organizations. We are proud to partner with charities, universities, and institutes that promote diversity and inclusion in the workplace. Join us in making a difference in the charitable sector.