Individual Placement & Support (Ips) Quality Improvement Manager

East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire through creating sustainable growth, new opportunities and greater prosperity. With more than 4,000 members, we have established a reputation as the leading independent business representation organisation in the East Midlands and voice of the region's economy.
Job title: Individual Placement & Support (IPS) Quality Improvement Manager
Salary: £37,000 to £39,000 per annum
Based at: Nottingham with limited agile working. Additional travel required between delivery locations
Contract: Fixed term until 31 March 2025, full-time (35 hours per week)
1. WHY THE POST EXISTS
Are you passionate about making a difference and helping others? Do you have strong attention to detail and a drive to deliver a high-quality service? Would you like to work in an environment that puts the customer (our participants) at the heart of everything we do?
As the IPS Quality Improvement Manager within the Employment Services department you will take a leading role in ensuring compliance and continual improvement is achieved for our employment support programmes, in line with the IPS fidelity scale, that aim to help people with a health condition or disability, the long-term unemployed and other specified disadvantaged groups (Early Access Groups) find, enter and sustain paid employment.
You will be a learning and development-focused, confident, technology savvy and self-motivated manager with a background in Quality Improvement in order to achieve great customer service.
2. THE KEY AREAS OF RESPONSIBILITY
- Lead the Employment Services department’s adherence of the fidelity scale principles to achieve the IPS Grow quality mark.
- Identify then deliver the relevant learning and development including ongoing mentoring, on the job activity and formal training.
- Prepare the department to achieve then maintain the IPS Grow quality mark.
- Work alongside Service Managers to deliver an excellent customer experience which is reflective of individual needs and preferences.
- Take responsibility for ensuring the achievement of the Minimum Service Level Standards.
- Maintain the Quality Improvement Plan (QIP) and Self-Assessment Report (SAR).
- Support the operational leads in delivering the contracted performance profile, quality targets, and guidelines in accordance with the programme.
- Able and willing to travel across Nottinghamshire, and occasionally Derbyshire.
3. APPLICANTS WILL POSSESS
- Knowledge and understanding of the IPS Grow model and fidelity scale.
- Experience with successfully training and developing people.
- An Quality Assurance (IQA) qualification.
- A can-do, upbeat and energetic attitude.
- Be self-motivated and looking for a unique challenge.
- Is confident speaking to people by phone, video call and in person.
- Able to show compassion and build rapport with people.
- Thrives in a fast-paced environment working toward challenging targets.
- Excellent organisational skills.
- Experience operating as a line manager and/or project manager.
- Passionate about helping people to achieve their potential.
- Be dependable, reliable, trustworthy and capable of exercising diplomacy.
- Experience of working within a welfare-to-work or IPS programme leading quality and improvement, or a similar relevant role.
4. WHAT YOU CAN EXPECT IN RETURN
- 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% non-contributory pension scheme.
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy and agile working practices (role dependent).
- 2 CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year).
5. HOW TO APPLY
If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.
Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.
The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).
6. COMPANY STATEMENT
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified individuals are encouraged to apply for vacancies, and they will be considered solely based on merit regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants during recruitment exercises. Applicants are required to disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Any reasonable adjustments needed to support applicants should be submitted to recruitment@emc-dnl.co.uk

Proud member of the Disability Confident employer scheme