Information Technology Support Engineer

IT Positive is a dynamic and innovative IT company based in Essex, committed to delivering cutting-edge solutions to empower businesses in the ever-evolving digital landscape. With a strong focus on client satisfaction and technological excellence, we strive to be a driving force behind our clients' success.

Our Mission:

At IT Positive, our mission is to provide comprehensive IT services that not only meet but exceed the expectations of our clients. We aim to be the go-to partner for businesses seeking reliable, scalable, and secure technology solutions.

Key Attributes:

1. Expertise: Our team of seasoned professionals brings a wealth of expertise across a diverse range of IT domains, ensuring that we can address the unique challenges faced by our clients.
2. Innovation: We embrace the latest technologies and methodologies to stay ahead of the curve. Our commitment to innovation enables us to deliver forward-thinking solutions that drive business growth.
3. Client-Centric Approach: We understand that every client is unique. Our client-centric approach ensures that we tailor our services to meet the specific needs and goals of each business we work with.
4. Reliability: IT Positive is synonymous with reliability. We pride ourselves on delivering projects on time and within budget, providing our clients with the peace of mind they need to focus on their core business activities.

Join Our Team:

We are seeking talented and ambitious individuals to join our team. At IT Positive, you'll have the opportunity to work in a collaborative environment, tackling challenges and contributing to the success of our clients.

If you are passionate about IT and are ready to make a meaningful impact, we invite you to explore career opportunities with IT Positive.

We are looking for a Level 1/2 IT Support Engineer.

The successful candidate will be able to:

· Demonstrate a level of understanding of Networking – switches, routers, IP, DHCP, DNS, Routing, tunnelling and shares

· Demonstrate an understanding of client operating systems, Windows 7, 8, 10, 11 – registry, sharing folders, multiple logons, mapping drives, printer configuration

· Demonstrate a reasonable level of understanding for NAS and other network devices

· Demonstrate a reasonable level of understanding of server operating systems, SBS 2003, 2008, 2011, Server 2008, 2012, 2016, 2019, 2022

· Disinfect a PC with a virus or malware

· Backup and restore, files and folders, whole PC’s and whole servers – including bare metal

· Recognise when a system is running slowly and why, recommend a course of action

· Have a good fault finding methodology, and experience in working out why systems, applications or networks aren’t performing correctly

· Demonstrate some understanding of cloud based services – Office 365, Google Suite, Azure, cloud based backups, software as a service and cloud based applications

· Demonstrate knowledge of VoIP solutions and the implementation of VoIP services

Duties will include:

· Remote troubleshooting of client issues via remote access software and telephone

· Visiting site to implement fixes or look at issues that cannot be resolved remotely

· Updating policies and procedures to incorporate new best practices or ideas

· Documenting new procedures and updating the knowledge base

· Checking and fixing any backup issues

· Checking in the Remote Management Module console for issues and resolving

· Keeping on top of their ticket queue – updating tickets accurately and keeping the client properly informed of the progress of any projects or tickets

· Escalation of any issues beyond their capability technically or politically, to either the technical lead or the client manager

· Building workstations and servers, deploying them to site

· Migrating email over to Office 365

· Migrating data over to cloud storage

· Involvement and participation with various company marketing initiatives such as expo’s and business networking.

We expect:

· A good attitude towards all our clients and other members of the team

· A strong Team effort and to follow our core values

· A clean driving license and their own car

· A good telephone and personal manner

· The will and desire to communicate with clients, suppliers and colleagues

· Neat and tidy, and willing to wear the uniform provided

· Responsible for tools and spares

· Work extra hours as required and where reasonable to finish a job, this is IT and sometimes it doesn’t stop at 5:30

· Be available for weekend work as and when necessary for migrations

· Happy to share their experience and knowledge with others, and learn from the experience and knowledge of others.

This could be a full-time or part-time position, the hours being 20 to 37½ hours per week.